Troubleshooting

Issue: App crashes when attempting to scan a barcode.Solution:

1. Ensure that you have the latest version of the app installed. Update if necessary.
2. Restart your device and relaunch the app.
3. Check if the camera lens is clean and free from obstructions.
4. If the issue persists, contact our support team, providing details about your device and the specific circumstances in which the app crashes.

Issue: Scanned barcodes are not recognized or decoded correctly.Solution:

1. Make sure you have proper lighting conditions and hold the device steady while scanning.
2. Clean the camera lens to ensure a clear image.
3. Check if the barcode type is supported by our app. Refer to the app's documentation or contact support for clarification.
4. If the issue persists, contact our support team and provide sample barcodes that are not decoding correctly.

Issue: Unable to export or share scanned barcode data.Solution:

1. Check if you have granted the app necessary permissions to access storage or cloud services for exporting data.
2. Ensure you have an active internet connection if you are trying to share data via email or cloud services.
3. If the issue persists, try reinstalling the app or contacting our support team for assistance.

Thank you for choosing our scanner app! We are committed to ensuring a seamless and productive experience for all our users.